Support Center
Support Center
Here to Help — Every Step of the Way
Welcome to the Florona Home Support Center.
We’re here to make your experience smooth, clear, and reassuring — from browsing and ordering to delivery, care, and beyond.
How Can We Help You?
📦 Orders & Shipping
• Order status & tracking
• Shipping timelines
• Address updates
• Missing or damaged items
🔄 Returns & Exchanges
• Return eligibility
• Refund timelines
• Exchange options
• How to initiate a return
🌿 Product Information & Care
• Materials & product details
• Styling guidance
• Care instructions for artificial greenery
• Seasonal storage tips
🏢 Business & Project Support
For hospitality, retail, or commercial projects:
• Bulk orders
• Business accounts
• Project coordination
Helpful Resources
Explore our curated guides and styling resources to make confident, informed decisions.
Still Need Assistance?
Our support team is happy to help.
📧 support@floronahome.com
📧 business@floronahome.com
Please include your order number (if applicable) for faster service.
We aim to respond within 24 hours.
Our Commitment
At Florona Home, support is not just about resolving issues — it’s about clarity, care, and trust.
Your home deserves calm — and so does your experience.
Florona Home
Décor designed to feel like home.
About Florona Home Story was created for those who believe that beauty lives in simplicity.
Florona Home was created for those who believe that beauty lives in simplicity.
Inspired by nature and guided by mindful living, we curate home décor that brings warmth, balance, and quiet elegance into everyday spaces. Each piece is thoughtfully selected to feel calm, timeless, and effortlessly at home—never overwhelming, always intentional.
Calm Is The New Luxury
As designers we are constantly thinking about how people live and what problems we could solve for them.
Anchors the room with quiet structure
Designed to elevate modern interiors
🌿 A Space That Feels Alive
Timeless aesthetics and durable construction ensure each piece remains beautiful season after season.
🌿 Calm You Can See & Feel
Greenery softens the space visually and emotionally. The room feels lighter, calmer, and easier to breathe in — without the effort of daily care, truly yours.
🌿 Effortless Transformation
A single tree can redefine a room. From empty to intentional, from plain to thoughtfully styled — without rearranging furniture or changing your lifestyle.
🌿 Designed for Everyday Living
Florona artificial trees stay beautiful through every season. No watering, no fading — just a consistent sense of warmth and calm, day after day.
“We are different. We believe in transparency and recognised external certification.”
CEO Florona
Designed for Calm Living
Florona Home creates timeless pieces inspired by nature, simplicity, and modern comfort.
Every design is carefully curated to blend effortlessly into your space — warm, balanced, and beautifully understated.
From cozy corners to everyday living, our pieces are made to feel natural, functional, and enduring.
Our Commitment
We design for longevity — in form, in feeling, and in everyday use.
Our collections are curated with care, not mass-produced noise.
Every detail is considered for how it will live within real homes, real routines, real lives.
We believe decorating should feel intuitive.
Living should feel effortless.
The Florona™ Way
Quietly refined.
Naturally balanced.
Effortlessly styled.
Designed for calm living.
Balanced, Intentional Form
- Made to Endure in Style
- Modern American Craft
More Than Décor
When you choose Florona™, you are not adding objects to a room.
You are shaping atmosphere.
A softer corner.
A warmer glow.
A space that feels lighter, calmer, and more lived in.
Florona™ is for those who prefer:
Comfort over clutter.
Balance over excess.
Homes that restore — not perform.
- Elevates the Everyday
- True-to-Life Texture & Depth
- Designed for Collected Homes
Discover more in our FAQ
How long does it take to process an order?
How long does it take to process an order?
Orders are processed within 1–2 business days before shipping.
Do you ship internationally?
Do you ship internationally?
Yes, we offer international shipping to most countries worldwide.
What is your return policy?
What is your return policy?
We accept returns within 30 days for unused items in original condition.
How can I contact Florona Home support?
How can I contact Florona Home support?
You can reach us anytime via email at support@floronahome.com
