Support Center

Here to Help, Every Step of the Way
Florona Home

Welcome to the Florona Home Support Center.
We’re here to help make your experience as smooth, clear, and reassuring as possible — from browsing and ordering to delivery, care, and beyond.

If you have a question, need assistance, or simply want guidance, you’re in the right place.

How Can We Help You?

📦 Orders & Shipping

Get help with:

• Order status and tracking

• Shipping timelines and delivery updates

• Address changes or corrections

• Missing or damaged items

🔄 Returns & Exchanges

Learn about:

• Return eligibility and timelines

• Exchange options

• Refund processing

• How to initiate a return

🌿 Product Information & Care

Find answers about:

• Product details and materials

• Styling and placement tips

• Care and maintenance for artificial greenery

• Storage between seasons

🎄 Seasonal & Holiday Support

Helpful resources for:

• Holiday décor planning

• Seasonal collections

• Styling guidance for special moments

🤍 Account & Preferences

Manage:

• Account details

• Email and catalog preferences

• Subscription updates

🏢 Business & Project Support

For professional needs:

• Business Account information

• Bulk or project-based orders

• Hospitality, retail, and commercial inquiries

Helpful Resources

You may also find answers in:

• Resource Center – buying guides & inspiration

• Decor Buyer’s Guide

• Community Feed

• FAQ (if available)

These resources are designed to help you make confident, informed decisions.

Still Need Help?

Our support team is happy to assist you personally.

📩 Email: support@floronahome.com
📩 Business Inquiries: business@floronahome.com

Please include your order number (if applicable) so we can assist you more quickly.

Our Commitment to You

At Florona Home, support is not just about solving issues — it’s about care, clarity, and trust.

We aim to:

• Respond thoughtfully and promptly

• Provide clear, helpful guidance

• Support you with respect and understanding

Your home deserves calm — and so does your experience.

Thank You for Choosing Florona Home

We’re grateful to be part of your space and your story.

Florona Home
Décor designed to feel like home.