Returns & Refunds – Florona Home

Last updated: December 18, 2025

At Florona Home, we want you to feel confident in every purchase. If something isn’t right, we’re here to help.

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30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible:

• Item must be unused and in original condition
• Original packaging must be included
• Proof of purchase is required

To initiate a return, please contact us at:
support@floronahome.com

Our team will provide return instructions and the return address.

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Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

We will promptly evaluate the issue and provide a replacement or refund as appropriate.

We stand behind the quality of every piece we ship.

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Return Shipping

Unless the item is damaged or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges (if applicable) are non-refundable.

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Non-Returnable Items

The following items cannot be returned:

• Final sale items
• Gift cards
• Custom or personalized orders

If you have questions about a specific product, please contact us before purchasing.

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Exchanges

To exchange an item, please initiate a return and place a new order once your return is approved.

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EU 14-Day Right of Withdrawal

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery, in accordance with EU consumer protection laws.

Items must be unused and in original packaging.

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Refund Process

Once your return is received and inspected, we will notify you of approval.

Approved refunds are issued to the original payment method within 5–10 business days.

Please allow additional time for your bank or credit card provider to process the transaction.

If you have not received your refund after 15 business days, please contact us.