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Shipping & Delivery – Florona Home
Last updated: December 18, 2025
At Florona Home, every order is prepared with care and delivered with intention. We are committed to providing a seamless, transparent, and reliable shipping experience.
Shipping Destinations
We currently ship to:
• United States
• Select international destinations (availability shown at checkout)
If your country is not listed, please contact us at support@floronahome.com.
Shipping Rates
United States
FREE Standard Shipping on orders over $80
Orders under $80 will have shipping rates calculated at checkout.
International Orders
Shipping fees are calculated at checkout based on destination and order details.
All costs are clearly displayed before payment.
Order Processing
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
You will receive a confirmation email with tracking information once your order has shipped.
Estimated Delivery Time
United States
Standard Shipping: 7–15 business days
International
Estimated delivery: 10–20 business days, depending on destination and customs processing.
Please note that delivery timelines are estimates and may vary during peak seasons or due to carrier delays.
Damaged items
Contact us within 48 hours with photos.
Tracking Your Order
A tracking number will be provided once your order ships.
Please allow 24–72 hours for tracking updates to appear in the carrier system.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, or local fees (if applicable) are determined by your country’s regulations and are the responsibility of the customer.
If customs processing causes delays, our support team is happy to assist with tracking updates.
Delivery Support
If your order has not arrived within the estimated timeframe, please contact us at support@floronahome.com
Our team will promptly investigate with the carrier and work toward a satisfactory resolution.
We stand behind every order we ship.
Florona Home — Shipping, Returns & Product Policy
Florona Home is committed to thoughtful design, careful delivery, and a seamless ownership experience.
Below is a clear overview of our shipping, returns, and product policies.
1️⃣ Shipping & Delivery
Shipping Destinations
We currently ship to:
• United States
• Select international destinations (availability shown at checkout)
If your location is not available, please contact:
📧 support@floronahome.com
Shipping Rates
United States
• Free Standard Shipping on orders over $80
• Orders under $80: calculated at checkout
International
• Shipping rates are calculated at checkout
• All costs are clearly displayed before payment
Order Processing
• Orders are processed within 1–2 business days
• Processing applies Monday–Friday (excluding holidays)
Once shipped, you will receive tracking information via email.
Estimated Delivery Time
• United States: 7–15 business days
• International: 10–20 business days
Delivery times may vary depending on location, customs processing, and seasonal demand.
Tracking
• Tracking information is provided once your order ships
• Please allow 24–72 hours for updates to appear
Delivery Issues
• Report damaged items within 48 hours with photos
• Contact us for delayed or missing shipments
We will investigate with the carrier and work toward a prompt resolution.
Customs, Duties & Taxes
• International orders may be subject to customs duties or local taxes
• These charges are determined by your country and are the responsibility of the customer
2️⃣ Returns & Refunds
30-Day Returns
Returns may be requested within 30 days of delivery.
To be eligible:
• Item must be unused and in original condition
• Original packaging must be included
• Proof of purchase is required
To initiate a return:
📧 support@floronahome.com
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, contact us within 7 days.
If confirmed, we will:
• Provide a replacement at no cost
• Offer a refund if a replacement is unavailable
Return Shipping
• Customers are responsible for return shipping costs unless the item is defective
• Original shipping charges are non-refundable
Non-Returnable Items
• Final sale items
• Gift cards
• Custom or personalized products
Exchanges
To exchange an item:
• Initiate a return request
• Place a new order once your return is approved
EU 14-Day Right of Withdrawal
For EU customers:
• Orders may be canceled or returned within 14 days of delivery
• Items must be unused and in original packaging
Refund Process
Once your return is received and inspected:
• You will be notified of approval
• Refunds are issued within 5–10 business days
Additional time may be required by your bank or payment provider.
3️⃣ Product & Voltage Information
Voltage Compatibility
All Florona lighting is configured to match your region’s electrical standards:
• US (110–120V)
• EU (220–240V)
• UK (230V)
• AU (220–240V)
No additional adapters are required.
Product Notes
• Bulbs may not be included unless specified
• Natural materials may show slight variations in tone and texture
• Colors may vary slightly due to lighting conditions and screens
A Final Note
Our goal is simple:
If something isn’t right, we’ll make it right.
Florona Home stands behind every order — with clarity, care, and a commitment to creating spaces that feel calm, balanced, and lasting.
Florona Home
Designed to feel like home.
Payment Security
Your security and privacy are essential to us.
All transactions on Florona Home are processed through secure, PCI-DSS compliant payment gateways with SSL encryption.
Sensitive payment information is handled exclusively by certified third-party processors and is never stored on our servers.
Secure Checkout
• Encrypted SSL connection
• PCI-DSS compliant processing
• Continuous fraud monitoring
• Secure authorization systems
Every transaction is protected from checkout to confirmation.
Accepted Payment Methods
We accept trusted global payment options, including:
• Visa
• Mastercard
• American Express (where available)
• PayPal
• Shop Pay (where available)
• Apple Pay / Google Pay (where available)
Payments are processed instantly and securely.
Fraud Prevention
To protect our customers, certain transactions may require additional verification.
This may include address confirmation or payment validation if an order is flagged by our fraud detection systems.
These measures are in place to prevent unauthorized activity and ensure a safe shopping experience.
Refund Security
Approved refunds are issued to the original payment method.
Processing times may vary depending on your financial institution.
Your payment details remain protected throughout the process.
Privacy
Florona Home does not store credit card information.
We do not sell or misuse your financial data.
For full details, please review our Privacy Policy.
Need Assistance?
We aim to respond within 24 hours.
Florona Home Warranty & Product Protection
Florona Home is committed to thoughtful design, material integrity, and lasting quality.
Below is a clear overview of our product protection and warranty policies.
1️⃣ 30-Day Arrival Protection
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, notify us within 30 days of delivery for assistance.
For delicate or limited seasonal items (including dried botanicals or natural elements), please report any issues within 3 days of delivery.
If confirmed, we will:
• Send a replacement at no charge
• Provide a replacement part (when applicable)
• Issue a refund if a replacement is unavailable
Arrival Protection covers delivery-related damage and immediate product defects only.
2️⃣ Limited Manufacturer’s Warranty
Florona Home provides a Limited Manufacturer’s Warranty on eligible products.
Warranty Period
• Decorative items (stone, wood): 24 months
• Electrical items (electrical): 3 months
Warranty begins on the date of delivery.
What Is Covered?
• Defects in materials
• Workmanship issues
• Hardware failure
• Stitching, adhesion, or finishing defects
• Functional electrical component defects (excluding bulbs)
What Is Not Covered?
• Normal wear and tear
• Burned-out bulbs
• Accidental damage, drops, or misuse
• Exposure to liquids, heat, or outdoor conditions (unless rated for outdoor use)
• Unauthorized repair or modification
• Assembly damage caused by improper installation
• Commercial or hospitality use (unless otherwise specified)
• Clearance items beyond their stated coverage period
• Dissatisfaction related to design preference
Warranty is valid for the original purchaser only and is non-transferable.
3️⃣ Clearance Item Warranty
Clearance items are covered under the same Limited Warranty terms for 60 days from delivery.
Because clearance inventory is limited, we recommend inspecting items immediately upon arrival.
4️⃣ Warranty Claim Process
To submit a claim, please contact:
We may request:
• Order number
• Proof of purchase
• Photos or video of the issue
• Brief description of the defect
If a claim is approved, Florona Home may:
• Provide a replacement product
• Provide a replacement component
• Offer store credit or refund if replacement is unavailable
If the original item is discontinued, a similar product of equal value may be offered.
5️⃣ Additional Terms
Replacement parts assume the remaining original warranty period or 60 days from replacement, whichever provides longer coverage.
Except as expressly stated above, Florona Home disclaims all other implied warranties to the extent permitted by law.
Warranty rights may vary depending on your jurisdiction.
Policy updates will not apply retroactively to prior purchases.
Florona Home
Designed to feel like home.
Track Your Order
Sign in to your Florona account to view your orders and shipping updates. You can also use the link in your shipping confirmation email to check a specific delivery.
If you need help, email support@floronahome.com with your order number and the email used at checkout.
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