Where do you ship from?

Florona Home works with trusted global manufacturers and fulfillment partners. Orders may ship from the United States or international warehouses, depending on product availability and destination.

Order processing time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Estimated delivery time

• Standard shipping: 7–14 business days
  
  Delivery times may vary due to location, peak seasons, customs clearance, or carrier delays.
  

Free shipping

We offer FREE standard shipping on orders over $60.

Shipping promotions may change during seasonal campaigns.

Address changes

If you need to update your shipping address, please contact us as soon as possible. Once an order has been shipped, address changes may no longer be possible.

Shipping Policy

We are committed to delivering your order quickly and reliably. Please review our shipping policy below:

Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays). You will receive a confirmation email once your order has shipped.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on your location and the shipping method selected. Estimated delivery times are:

• Standard Shipping: 5–10 business days

• Expedited Shipping: 2–5 business days

Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for the tracking information to become available.

International Shipping
We currently ship to selected countries. Additional customs fees, duties, and taxes may apply depending on your location. These are the responsibility of the customer.

Delays
Although we strive to ensure timely delivery, delays may occasionally occur due to high demand, weather conditions, or carrier issues.

Contact Us
If you have any questions about your order or shipping, please contact our support team at support@floronahome.com

Return policy

We accept returns within 30 days of delivery.

Items must be unused, in original condition, and returned in original packaging.

Non-returnable items

For hygiene and safety reasons, certain items may not be eligible for return unless they arrive damaged or defective.

How to request a return

Please contact our support team with:

• Order number
  
• Reason for return
  
• Photos (if applicable)
  

Our team will provide return instructions and assist you throughout the process.

Refund processing

Once your return is received and inspected, refunds will be issued to the original payment method within 5–7 business days.

Accepted payment methods

We accept major credit and debit cards, along with secure payment options available at checkout.

Payment security

Your payment information is fully protected. All transactions are processed through secure, SSL-encrypted payment gateways. Florona Home does not store or have access to your card details.

Taxes & duties

Prices displayed on our website do not include customs duties or import taxes. Any applicable fees are determined by local authorities and are the customer’s responsibility.

🛡 Warranty

Product warranty

All Florona Home products are covered by a limited warranty against manufacturing defects.

What is covered

This warranty covers defects in materials or workmanship under normal use.

What is not covered

The warranty does not cover damage caused by misuse, improper care, accidents, or normal wear and tear.

At Florona Home, your security and privacy are our top priority. We use industry-leading technology to ensure every transaction is safe, encrypted, and protected.

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🔒 Safe & Encrypted Checkout

All payments on Florona Home are processed through secure, PCI-DSS compliant payment gateways.

• Advanced SSL encryption protects your personal and payment information

• Sensitive data is never stored on our servers

• Continuous monitoring to prevent unauthorized access

Shop with confidence knowing your information is fully protected.

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💳 Accepted Payment Methods

We accept a wide range of trusted global payment options for your convenience:

• Visa

• Mastercard

• American Express

• PayPal

• Shop Pay

• Apple Pay / Google Pay (where available)

All payments are processed instantly and securely.

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🛡️ Fraud Protection & Verification

To keep our customers safe, Florona Home may perform additional verification on certain transactions:

• Real-time fraud detection systems

• Address and payment verification when needed

• Orders flagged as high-risk may require confirmation

This helps protect both our customers and our store from unauthorized activity.

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🔁 Secure Refunds

If a refund is approved:

• Refunds are issued to the original payment method

• Processing time may vary depending on your bank or provider

• Your financial information remains protected throughout the process

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🔐 Your Privacy Matters

We respect your privacy:

• Payment details are handled exclusively by trusted third-party processors

• We never share, sell, or misuse your financial information

• Full compliance with international data protection standards

For more details, please review our Privacy Policy.

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💬 Need Help With Payment?

If you have any questions or experience issues during checkout, our support team is here to help.

📧 Email: support@floronahome.com
⏱️ Response time: within 24–48 business hours

Warranty claims

To submit a warranty claim, please contact us with your order number and clear photos of the issue. Our team will review your request and provide a suitable resolution.

🌿 Florona Home Product Warranties

Please select a topic:

• Florona Home Premium Guarantee

• Limited Warranty Coverage

• Exclusions

• 60-Day Clearance Limited Warranty

• Other Important Details

• Warranties Prior to 2024

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🌿 Florona Home Premium Guarantee

We take great pride in our products, craftsmanship, and material quality. Please inspect your purchase upon delivery and notify us within 30 days if there is any damage or defect. Our team will be happy to assist you with a quick resolution.

Please note that the Premium Guarantee does not apply to perishable or consumable items (such as dried floral arrangements or natural elements used in limited-edition decor). For these items, please inspect the product upon receipt and notify us of any issue within 3 days of delivery so our team can help resolve your concern.

For immediate reference, all Care & Maintenance Instructions for Florona Home decor items are included within your package and can also be found in our Help Center.

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🌿 Florona Home Limited Warranty Coverage

Florona Home offers a limited warranty on eligible decorative products, including:

• Home decor accessories

• Wall art, vases, table decor

• Lighting products (excluding bulbs)

• Fabric-based items such as cushions or rugs

• Small furniture and accent pieces

The Florona Home Limited Warranty covers defects in:

• Materials

• Construction

• Hardware

• Finishing issues

• Stitching or adhesion

This warranty does not cover normal wear and tear.

If you experience an issue with your product, we recommend first checking the Care Instructions included with your purchase. If the problem persists, please contact our Customer Support Team via Live Chat or email so we can troubleshoot and identify the best solution. In some cases, we may request photos of the issue so that we can assist more efficiently.

Please do not attempt self-repair unless instructed by a Florona Home Specialist, as unauthorized modifications may void the warranty.

If during the Warranty Period you submit a claim in accordance with this warranty, Florona Home may:

1. Provide a replacement part equivalent to new in reliability

2. Replace the product with the same model or the closest available style

3. Provide store credit toward a replacement if the original item is no longer available

Because availability of materials and products can vary seasonally, especially for limited-edition collections, we will work closely with you to find the most suitable solution.

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🌿 Exclusions From the Florona Home Limited Warranty

The warranty does not apply to:

• Normal wear and tear

• Burned-out bulbs

• Misuse, mishandling, drops, or accidental damage

• Exposure to liquids, heat, or outdoor environments unless the item is rated for outdoor use

• Unauthorized repairs or alterations

• Damage caused during assembly due to incorrect installation

• Products used in commercial environments unless specified

The warranty applies only to the original owner and is non-transferable.

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🌿 Florona Home 60-Day Clearance Limited Warranty

Florona Home offers a 60-day limited warranty on all clearance items.

Coverage is identical to the standard limited warranty but is limited to 60 days from delivery.
For this reason, we recommend opening and inspecting all clearance items immediately upon arrival.

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🌿 Important Details

If your product is defective or damaged, Florona Home may provide a user-installable replacement part with instructions. Replacement parts assume:

• the remaining warranty term, or

• 60 days from the date of replacement,

whichever provides longer coverage.

The limited warranty policies listed above give you specific legal rights, and you may have additional rights depending on your location.

Florona Home may change the availability of warranties at any time; however, changes will not apply retroactively to past purchases.

Other than the warranties described above, Florona Home disclaims all statutory or implied warranties, including warranties of merchantability or fitness for a particular purpose.
Some regions do not allow limitations on how long an implied warranty lasts, so certain limitations may not apply to you.

Florona Home’s liability shall not exceed the purchase price of the defective item and will not cover any indirect, incidental, or consequential damages unless prohibited by law.

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🌿 Warranties Prior to 2024

Below are warranty references for Florona Home products purchased prior to January 2024:

• Decor & Accent Items Warranty (Before 2024)

• Lighting Warranty (Before 2024)

• Fabric & Textile Warranty (Before 2024)

• Clearance Warranty (Before 2024)

For details regarding previous warranty programs, please contact Florona Home Support.

Tracking your order

Once your order has shipped, you will receive a confirmation email containing a tracking link. You may also track your order through our Track Order page.

Tracking updates

Tracking information may take 24–48 hours to update after shipment. Please allow some time for carrier systems to refresh.

Delayed or missing orders

If your order has not arrived within the estimated delivery timeframe, please contact us. We are committed to resolving shipping issues promptly and fairly.

💬 Need Assistance?

Our customer care team is here to help.

Email: support@floronahome.com

Customer Support Hours:

Monday – Friday: 7:30 AM – 4:00 PM (PT)

Saturday: 8:00 AM – 1:00 PM (PT)

Sunday: Closed

At Florona Home, we are committed to delivering a seamless shopping experience — from secure checkout to reliable delivery and responsive support.

How do I track my order?

You can track your order anytime using our Track Order page.
Simply enter your Order Number and Email Address to view the latest status.

Please note that orders may ship in multiple packages depending on item size, availability, or warehouse location. Each package will have its own tracking number.

Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking link(s).
For some carriers, the tracking number may show “Label Created” for up to 48 hours before movement appears. This is normal and simply means the package is waiting to be scanned at the next logistics hub.

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What is my order status?

You can check your order status using our Track Order page.

Your order may show one of the following statuses:

In Progress

• We received your order and are preparing it for shipment.

• Your items are being processed by our warehouse.

• Your order may be packed in multiple parcels.

Shipped

• Your package has been picked up by the shipping carrier.

• You will receive a shipping confirmation email with your tracking number(s).

• If the carrier cannot access your address, the delivery may be delayed or require re-attempt.

Delivered

• The package has been successfully delivered to the address provided.

• Some orders may be delivered to a mailbox, front desk, or parcel locker.

Returned

• One or more items in your order were returned to the sender due to incorrect address, delivery failure, or customer request.

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When can I expect my product to arrive?

Delivery time depends on the shipping method and warehouse availability.

For Florona Home Standard Shipping (AliExpress Standard Logistics):

• Processing time: 1–3 business days

• Standard Delivery: Typically 7–15 business days

• Remote locations: May take longer depending on carrier routes

• Multiple items: May arrive in separate packages and different dates

You will receive a tracking email within 24 hours after your package ships.

Tracking updates may take 24–48 hours to appear once the label is created.

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Can I change or cancel my order?

You may request order cancellation within 30 minutes of placing your order.

After this time frame, your order may have already been processed by our warehouse and can no longer be modified.

You may still request a return or exchange after receiving your items, following our standard policy.

Refusing delivery may incur a $10–$25 return shipping fee, depending on the number of parcels and carrier charges.

To cancel an order within 30 minutes, please contact us immediately through Live Chat or our Support Form.

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What shipping options do you offer?

Florona Home currently offers the following delivery methods:

Standard Shipping (Recommended)

• Free or low-cost depending on your region

• Average delivery time: 7–15 business days

• Tracking number provided via email

• Items may ship separately based on stock availability

Expedited Shipping (When available)

For select countries and products, faster shipping options may appear at checkout.

Oversized / Heavy Items

Occasionally, larger décor items may ship via special logistics providers.
These carriers may deliver to:

• Front door

• Apartment lobby

• Parcel pickup point

Please ensure your address is complete to avoid delays.

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Where do you ship?

Florona Home currently ships to:

• United States

• Canada

• Australia

• United Kingdom

• Europe (select countries)

• Singapore

• Malaysia

• Vietnam

• Additional international locations depending on supplier availability

If your country does not appear at checkout, we may not support shipping to that location at this time.

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Additional Shipping Information

• We are unable to ship to PO Boxes, APO, DPO, or FPO addresses.

• Small accessories (hooks, décor accents, replacement parts) may be shipped via standard economy couriers and can take 7–20 business days.

• Tracking updates may have gaps depending on the carrier.

• Delivery times may vary during holiday seasons or unexpected events.

If you have any questions or need help tracking your order, our support team is always happy to assist you.