Shipping & Delivery – Florona Home

Last updated: December 18, 2025

At Florona Home, every order is prepared with care and delivered with intention. We are committed to providing a seamless, transparent, and reliable shipping experience.

Shipping Destinations

We currently ship to:

• United States
• Select international destinations (availability shown at checkout)

If your country is not listed, please contact us at support@floronahome.com.

Shipping Rates

United States

FREE Standard Shipping on U.S. orders over $60.

Orders under $60 will have shipping rates calculated at checkout.

International Orders

Shipping fees are calculated at checkout based on destination and order details.
All costs are clearly displayed before payment.

Order Processing

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

You will receive a confirmation email with tracking information once your order has shipped.

Estimated Delivery Time

United States

Standard Shipping: 7–15 business days

International

Estimated delivery: 10–20 business days, depending on destination and customs processing.

Delivery timelines are estimates and may vary during peak seasons or due to carrier delays.

Damaged items

Contact us within 48 hours with photos.

Tracking Your Order

A tracking number will be provided once your order ships.

Please allow 24–72 hours for tracking updates to appear in the carrier system.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, or local fees (if applicable) are determined by your country’s regulations and are the responsibility of the customer.

If customs processing causes delays, our support team is happy to assist with tracking updates.

Delivery Support

If your order has not arrived within the estimated timeframe, please contact us at support@floronahome.com.

After the order has been transferred to the carrier, delivery is handled by the shipping provider. However, our team will assist you in resolving any delivery issues.

We stand behind every order we ship.

Shipping & Delivery – Florona Home

Last updated: December 18, 2025

At Florona Home, every order is prepared with care and delivered with intention. We are committed to providing a seamless, transparent, and reliable shipping experience.

---

Shipping Destinations

We currently ship to:

• United States
• Select international destinations (availability shown at checkout)

If your country is not listed, please contact us at support@floronahome.com.

---

Shipping Rates

United States

FREE Standard Shipping on orders over $60

Orders under $60 will have shipping rates calculated at checkout.

International Orders

Shipping fees are calculated at checkout based on destination and order details.
All costs are clearly displayed before payment.

---

Order Processing

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

You will receive a confirmation email with tracking information once your order has shipped.

---

Estimated Delivery Time

United States

Standard Shipping: 7–15 business days

International

Estimated delivery: 10–20 business days, depending on destination and customs processing.

Please note that delivery timelines are estimates and may vary during peak seasons or due to carrier delays.

---

Damaged items

Contact us within 48 hours with photos.

---

Tracking Your Order

A tracking number will be provided once your order ships.

Please allow 24–72 hours for tracking updates to appear in the carrier system.

---

Customs, Duties & Taxes

For international orders, customs duties, import taxes, or local fees (if applicable) are determined by your country’s regulations and are the responsibility of the customer.

If customs processing causes delays, our support team is happy to assist with tracking updates.

---

Delivery Support

If your order has not arrived within the estimated timeframe, please contact us at support@floronahome.com

Our team will promptly investigate with the carrier and work toward a satisfactory resolution.

We stand behind every order we ship.

Returns & Refunds – Florona Home

Last updated: December 18, 2025

At Florona Home, we want you to feel confident in every purchase. If something isn’t right, we’re here to help.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible:

• Item must be unused and in original condition
• Original packaging must be included
• Proof of purchase is required

To initiate a return, please contact us at:
support@floronahome.com

Our team will provide return instructions and the return address.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

We will promptly evaluate the issue and provide a replacement or refund as appropriate.

We stand behind the quality of every piece we ship.

Return Shipping

Unless the item is damaged or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges (if applicable) are non-refundable.

Non-Returnable Items

The following items cannot be returned:

• Final sale items
• Gift cards
• Custom or personalized orders

If you have questions about a specific product, please contact us before purchasing.

Exchanges

To exchange an item, please initiate a return and place a new order once your return is approved.

EU 14-Day Right of Withdrawal

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery, in accordance with EU consumer protection laws.

Items must be unused and in original packaging.

Refund Process

Once your return is received and inspected, we will notify you of approval.

Approved refunds are issued to the original payment method within 5–10 business days.

Please allow additional time for your bank or credit card provider to process the transaction.

If you have not received your refund after 15 business days, please contact us.

Returns & Refunds – Florona Home

Last updated: December 18, 2025

At Florona Home, we want you to feel confident in every purchase. If something isn’t right, we’re here to help.

---

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible:

• Item must be unused and in original condition
• Original packaging must be included
• Proof of purchase is required

To initiate a return, please contact us at:
support@floronahome.com

Our team will provide return instructions and the return address.

---

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

We will promptly evaluate the issue and provide a replacement or refund as appropriate.

We stand behind the quality of every piece we ship.

---

Return Shipping

Unless the item is damaged or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges (if applicable) are non-refundable.

---

Non-Returnable Items

The following items cannot be returned:

• Final sale items
• Gift cards
• Custom or personalized orders

If you have questions about a specific product, please contact us before purchasing.

---

Exchanges

To exchange an item, please initiate a return and place a new order once your return is approved.

---

EU 14-Day Right of Withdrawal

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery, in accordance with EU consumer protection laws.

Items must be unused and in original packaging.

---

Refund Process

Once your return is received and inspected, we will notify you of approval.

Approved refunds are issued to the original payment method within 5–10 business days.

Please allow additional time for your bank or credit card provider to process the transaction.

If you have not received your refund after 15 business days, please contact us.

Payment Security

Your security and privacy are essential to us.

All transactions on Florona Home are processed through secure, PCI-DSS compliant payment gateways with SSL encryption.

Sensitive payment information is handled exclusively by certified third-party processors and is never stored on our servers.

Secure Checkout

• Encrypted SSL connection
• PCI-DSS compliant processing
• Continuous fraud monitoring
• Secure authorization systems

Every transaction is protected from checkout to confirmation.

Accepted Payment Methods

We accept trusted global payment options, including:

• Visa
• Mastercard
• American Express (where available)
• PayPal
• Shop Pay (where available)
• Apple Pay / Google Pay (where available)

Payments are processed instantly and securely.

Fraud Prevention

To protect our customers, certain transactions may require additional verification.

This may include address confirmation or payment validation if an order is flagged by our fraud detection systems.

These measures are in place to prevent unauthorized activity and ensure a safe shopping experience.

Refund Security

Approved refunds are issued to the original payment method.

Processing times may vary depending on your financial institution.

Your payment details remain protected throughout the process.

Privacy

Florona Home does not store credit card information.

We do not sell or misuse your financial data.

For full details, please review our Privacy Policy.

Need Assistance?

📧 support@floronahome.com

We aim to respond within 24 hours.

Payment Security

Your security and privacy are essential to us.

All transactions on Florona Home are processed through secure, PCI-DSS compliant payment gateways with SSL encryption.

Sensitive payment information is handled exclusively by certified third-party processors and is never stored on our servers.

---

Secure Checkout

• Encrypted SSL connection
• PCI-DSS compliant processing
• Continuous fraud monitoring
• Secure authorization systems

Every transaction is protected from checkout to confirmation.

---

Accepted Payment Methods

We accept trusted global payment options, including:

• Visa
• Mastercard
• American Express (where available)
• PayPal
• Shop Pay (where available)
• Apple Pay / Google Pay (where available)

Payments are processed instantly and securely.

---

Fraud Prevention

To protect our customers, certain transactions may require additional verification.

This may include address confirmation or payment validation if an order is flagged by our fraud detection systems.

These measures are in place to prevent unauthorized activity and ensure a safe shopping experience.

---

Refund Security

Approved refunds are issued to the original payment method.

Processing times may vary depending on your financial institution.

Your payment details remain protected throughout the process.

---

Privacy

Florona Home does not store credit card information.

We do not sell or misuse your financial data.

For full details, please review our Privacy Policy.

---

Need Assistance?

📧 support@floronahome.com

We aim to respond within 24 hours.

Florona Home Warranty & Product Protection

Florona Home is committed to thoughtful design, material integrity, and lasting quality.
Below is a clear overview of our product protection and warranty policies.

1️⃣ 30-Day Arrival Protection

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, notify us within 30 days of delivery for assistance.

For delicate or limited seasonal items (including dried botanicals or natural elements), please report any issues within 3 days of delivery.

If confirmed, we will:

• Send a replacement at no charge
• Provide a replacement part (when applicable)
• Issue a refund if a replacement is unavailable

Arrival Protection covers delivery-related damage and immediate product defects only.

2️⃣ Limited Manufacturer’s Warranty

Florona Home provides a Limited Manufacturer’s Warranty on eligible products.

Warranty Period

• Decorative items: 6 months
• Electrical items (lamps, lighted décor): 3 months

Warranty begins on the date of delivery.

What Is Covered

• Defects in materials
• Workmanship issues
• Hardware failure
• Stitching, adhesion, or finishing defects
• Functional electrical component defects (excluding bulbs)

What Is Not Covered

• Normal wear and tear
• Burned-out bulbs
• Accidental damage, drops, or misuse
• Exposure to liquids, heat, or outdoor conditions (unless rated for outdoor use)
• Unauthorized repair or modification
• Assembly damage caused by improper installation
• Commercial or hospitality use (unless otherwise specified)
• Clearance items beyond their stated coverage period
• Dissatisfaction related to design preference

Warranty is valid for the original purchaser only and is non-transferable.

3️⃣ Clearance Item Warranty

Clearance items are covered under the same Limited Warranty terms for 60 days from delivery.

Because clearance inventory is limited, we recommend inspecting items immediately upon arrival.

4️⃣ Warranty Claim Process

To submit a claim, please contact:

📧 support@floronahome.com

We may request:

• Order number
• Proof of purchase
• Photos or video of the issue
• Brief description of the defect

If a claim is approved, Florona Home may:

• Provide a replacement product
• Provide a replacement component
• Offer store credit or refund if replacement is unavailable

If the original item is discontinued, a similar product of equal value may be offered.

5️⃣ Additional Terms

Replacement parts assume the remaining original warranty period or 60 days from replacement, whichever provides longer coverage.

Except as expressly stated above, Florona Home disclaims all other implied warranties to the extent permitted by law.

Warranty rights may vary depending on your jurisdiction.

Policy updates will not apply retroactively to prior purchases.

Florona Home
Designed to feel like home.

Florona Home Warranty & Product Protection

Florona Home is committed to thoughtful design, material integrity, and lasting quality.
Below is a clear overview of our product protection and warranty policies.

---

1️⃣ 30-Day Arrival Protection

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, notify us within 30 days of delivery for assistance.

For delicate or limited seasonal items (including dried botanicals or natural elements), please report any issues within 3 days of delivery.

If confirmed, we will:

• Send a replacement at no charge
• Provide a replacement part (when applicable)
• Issue a refund if a replacement is unavailable

Arrival Protection covers delivery-related damage and immediate product defects only.

---

2️⃣ Limited Manufacturer’s Warranty

Florona Home provides a Limited Manufacturer’s Warranty on eligible products.

Warranty Period

• Decorative items: 6 months
• Electrical items (lamps, lighted décor): 3 months

Warranty begins on the date of delivery.

---

What Is Covered

• Defects in materials
• Workmanship issues
• Hardware failure
• Stitching, adhesion, or finishing defects
• Functional electrical component defects (excluding bulbs)

---

What Is Not Covered

• Normal wear and tear
• Burned-out bulbs
• Accidental damage, drops, or misuse
• Exposure to liquids, heat, or outdoor conditions (unless rated for outdoor use)
• Unauthorized repair or modification
• Assembly damage caused by improper installation
• Commercial or hospitality use (unless otherwise specified)
• Clearance items beyond their stated coverage period
• Dissatisfaction related to design preference

Warranty is valid for the original purchaser only and is non-transferable.

---

3️⃣ Clearance Item Warranty

Clearance items are covered under the same Limited Warranty terms for 60 days from delivery.

Because clearance inventory is limited, we recommend inspecting items immediately upon arrival.

---

4️⃣ Warranty Claim Process

To submit a claim, please contact:

📧 support@floronahome.com

We may request:

• Order number
• Proof of purchase
• Photos or video of the issue
• Brief description of the defect

If a claim is approved, Florona Home may:

• Provide a replacement product
• Provide a replacement component
• Offer store credit or refund if replacement is unavailable

If the original item is discontinued, a similar product of equal value may be offered.

---

5️⃣ Additional Terms

Replacement parts assume the remaining original warranty period or 60 days from replacement, whichever provides longer coverage.

Except as expressly stated above, Florona Home disclaims all other implied warranties to the extent permitted by law.

Warranty rights may vary depending on your jurisdiction.

Policy updates will not apply retroactively to prior purchases.

---

Florona Home
Designed to feel like home.

Order Tracking & Shipping Information – Florona Home

How do I track my order?

You can track your order anytime using our Track Order page.

Simply enter your Order Number and Email Address to view the latest status.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking link(s).

Please allow 24–72 hours for tracking updates to appear after the shipping label is created. It is normal for tracking to display “Label Created” before movement is scanned by the carrier.

Some orders may ship in multiple packages depending on item size or availability. Each package will have its own tracking number.

What is my order status?

Your order may display one of the following statuses:

In Progress

Your order has been received and is being prepared for shipment.
Orders are processed within 1–2 business days (excluding weekends and holidays).

Shipped

Your package has been handed over to the carrier.
You will receive a tracking email with shipment details.

Delivered

The carrier has confirmed successful delivery to the address provided.
Packages may be delivered to a mailbox, front desk, parcel locker, or secure location.

Returned

If a package is returned due to an incorrect address or delivery failure, our support team will contact you to assist with the next steps.

Damaged items

Contact us within 48 hours with photos.

When can I expect my order to arrive?

Delivery times depend on destination:

United States

Standard Shipping: 7–15 business days

International

Estimated Delivery: 10–20 business days, depending on destination and customs processing.

Delivery timelines are estimates and may vary during peak seasons or due to carrier delays.

Can I change or cancel my order?

You may request order cancellation within 30 minutes of placing your order.

After this time, your order may have already entered processing and cannot be modified.

If your order has shipped, you may request a return in accordance with our Return Policy.

For assistance, please contact support@floronahome.com as soon as possible.

What shipping options do you offer?

Standard Shipping

• Free U.S. shipping on orders over $60
• 7–15 business day delivery (U.S.)
• Tracking provided

Expedited Shipping

Available for select destinations at checkout when applicable.

Where do you ship?

Florona Home ships to:

• United States
• Select international destinations (availability shown at checkout)

If your country is not listed at checkout, shipping may not be available at this time.

Additional Information

• We are unable to ship to PO Boxes, APO, DPO, or FPO addresses.
• Some items may ship separately depending on availability.
• Delivery timelines may vary during holidays or unforeseen events.

If you need assistance tracking your order, our support team is happy to help.

📧 support@floronahome.com

Order Tracking & Shipping Information – Florona Home

How do I track my order?

You can track your order anytime using our Track Order page.

Simply enter your Order Number and Email Address to view the latest status.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking link(s).

Please allow 24–72 hours for tracking updates to appear after the shipping label is created. It is normal for tracking to display “Label Created” before movement is scanned by the carrier.

Some orders may ship in multiple packages depending on item size or availability. Each package will have its own tracking number.

---

What is my order status?

Your order may display one of the following statuses:

In Progress

Your order has been received and is being prepared for shipment.
Orders are processed within 1–2 business days (excluding weekends and holidays).

Shipped

Your package has been handed over to the carrier.
You will receive a tracking email with shipment details.

Delivered

The carrier has confirmed successful delivery to the address provided.
Packages may be delivered to a mailbox, front desk, parcel locker, or secure location.

Returned

If a package is returned due to an incorrect address or delivery failure, our support team will contact you to assist with the next steps.

---

Damaged items

Contact us within 48 hours with photos.

---

When can I expect my order to arrive?

Delivery times depend on destination:

United States

Standard Shipping: 7–15 business days

International

Estimated Delivery: 10–20 business days, depending on destination and customs processing.

Delivery timelines are estimates and may vary during peak seasons or due to carrier delays.

---

Can I change or cancel my order?

You may request order cancellation within 30 minutes of placing your order.

After this time, your order may have already entered processing and cannot be modified.

If your order has shipped, you may request a return in accordance with our Return Policy.

For assistance, please contact support@floronahome.com as soon as possible.

---

What shipping options do you offer?

Standard Shipping

• Free U.S. shipping on orders over $60
• 7–15 business day delivery (U.S.)
• Tracking provided

Expedited Shipping

Available for select destinations at checkout when applicable.

---

Where do you ship?

Florona Home ships to:

• United States
• Select international destinations (availability shown at checkout)

If your country is not listed at checkout, shipping may not be available at this time.

---

Additional Information

• We are unable to ship to PO Boxes, APO, DPO, or FPO addresses.
• Some items may ship separately depending on availability.
• Delivery timelines may vary during holidays or unforeseen events.

If you need assistance tracking your order, our support team is happy to help.

📧 support@floronahome.com