Order Tracking & Shipping
Order Tracking & Shipping Information – Florona Home
How do I track my order?
You can track your order anytime using our Track Order page.
Simply enter your Order Number and Email Address to view the latest status.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking link(s).
Please allow 24–72 hours for tracking updates to appear after the shipping label is created. It is normal for tracking to display “Label Created” before movement is scanned by the carrier.
Some orders may ship in multiple packages depending on item size or availability. Each package will have its own tracking number.
What is my order status?
Your order may display one of the following statuses:
In Progress
Your order has been received and is being prepared for shipment.
Orders are processed within 1–2 business days (excluding weekends and holidays).
Shipped
Your package has been handed over to the carrier.
You will receive a tracking email with shipment details.
Delivered
The carrier has confirmed successful delivery to the address provided.
Packages may be delivered to a mailbox, front desk, parcel locker, or secure location.
Returned
If a package is returned due to an incorrect address or delivery failure, our support team will contact you to assist with the next steps.
Damaged items
Contact us within 48 hours with photos.
When can I expect my order to arrive?
Delivery times depend on destination:
United States
Standard Shipping: 7–15 business days
International
Estimated Delivery: 10–20 business days, depending on destination and customs processing.
Delivery timelines are estimates and may vary during peak seasons or due to carrier delays.
Can I change or cancel my order?
You may request order cancellation within 30 minutes of placing your order.
After this time, your order may have already entered processing and cannot be modified.
If your order has shipped, you may request a return in accordance with our Return Policy.
For assistance, please contact support@floronahome.com as soon as possible.
What shipping options do you offer?
Standard Shipping
• Free U.S. shipping on orders over $80
• 7–15 business day delivery (U.S.)
• Tracking provided
Expedited Shipping
Available for select destinations at checkout when applicable.
Where do you ship?
Florona Home ships to:
• United States
• Select international destinations (availability shown at checkout)
If your country is not listed at checkout, shipping may not be available at this time.
Additional Information
• We are unable to ship to PO Boxes, APO, DPO, or FPO addresses.
• Some items may ship separately depending on availability.
• Delivery timelines may vary during holidays or unforeseen events.
If you need assistance tracking your order, our support team is happy to help.
