Contact Us

Florona Home is dedicated to providing warm, responsive, and exceptional customer service.
If there is anything we can assist you with — an order, shipping question, décor recommendation, return request, or styling consultation — please do not hesitate to reach out to us through any of the channels below.

📞 Customer Support Hours

Our support specialists are available:
Monday – Sunday: 9:00 AM – 10:00 PM (GMT+7)

We are here to help you with anything you need.

📱 Contact Options

Phone Support

Call us at: +84 (904 026 088)
Available daily, 9am – 10pm.

Live Chat & Messaging

Live chat is available directly on FloronaHome.com.
You can also message us via:

  • Zalo

  • Messenger

  • Instagram DM

Email Support

📩 support@floronahome.com
We typically respond within 6–12 hours.

Social Media Support

Follow & message us on:

  • Facebook: @FloronaHomeOfficial

  • Instagram: @FloronaHomeOfficial

✉️ Send Us a Message

Use the contact form below to send us a message.
Please fill out your details completely so that we can direct your request to the correct department and assist you promptly.

Required fields are marked with “*”

First Name *
Last Name *
Email Address *
Phone Number (optional)

Reason for contacting us *
(Select one)

  • Order Status

  • Shipping Issue

  • Return / Exchange

  • Product Question

  • Warranty

  • Business Inquiry

  • Styling Consultation

  • Other

By providing your personal information, you agree to Florona Home’s Terms & Conditions and Privacy Policy.

🛍 Orders by Phone

If you prefer to place your order by phone or would like personal assistance selecting décor for your home, event, or workspace, we’re happy to help.

📞 Call us at +84 (904 026 088)
We look forward to helping you create a beautifully styled home.

🏢 Business Sales

If you're purchasing décor for your business, hotel, cafe, studio, or interior project, please visit our Florona Home for Business (FH4B) page.

Our B2B specialists can assist you with:

  • Large or multi-location orders

  • Quantity discounts

  • Shipping coordination

  • Decor recommendations tailored to your space

📬 Catalog Delivery

Want inspiration?
Request our Seasonal Digital Catalog to receive:

  • New collection launches

  • Styling ideas

  • Color stories

  • Special offers

To unsubscribe, simply click unsubscribe in any catalog email.

🏪 Florona Home Studio (By Appointment Only)

Florona Home operates a private mini–studio showroom located in Hai Phong, Vietnam.
This space features curated décor samples, textures, and seasonal styling displays.

To schedule a visit, please contact us in advance.

(Florona Home does not operate retail stores or offer in-store pickup.)

🔄 Returns

If your product is eligible for return, please contact our support team.
We will email you:

  • A prepaid return label (where applicable)

  • A Return Merchandise Authorization (RMA) number

  • Step-by-step return instructions

All returns must be shipped to the address specified in your RMA email.

Refunds typically appear within 3–5 business days after your return is processed, depending on your bank.

💼 Careers at Florona Home

Interested in joining the Florona Home team?

Visit our Careers Page, our LinkedIn, or email:
📧 careers@floronahome.com

We’re always excited to meet talented individuals passionate about design, décor, customer experience, logistics, and digital commerce.

✔️ This Contact Us Page Has Been Optimized For:

  • SEO (keywords: Florona Home contact, decor support, order help decor, Florona customer service, international decor shipping)

  • Shopify & Shopify Plus

  • Clean layout for easy copy/paste into Liquid template

  • Trust-building tone and clarity

  • Florona Home’s brand identity