Shipping
We offer fast and reliable shipping options to ensure your order.
Returns & Refunds
Shop confidently with our clear, simple, and hassle-free returns policy.
Secure Payment
Safe, secure, and trusted payment methods for your peace of mind.
Warranty
Quality assured with our reliable limited warranty on select products.
Track Order
Stay updated on your order's journey from our warehouse to your door.
Frequently Asked Questions
Orders & Purchases
How do I place an order on Florona Home?
How do I place an order on Florona Home?
Simply browse our collections, select your favorite items, and add them to your cart. Proceed to checkout and follow the secure payment steps to complete your purchase. You’ll receive an order confirmation email immediately after checkout.
Can I modify or cancel my order after placing it?
Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery, so changes or cancellations may be limited. If you need help, please contact our support team as soon as possible and we’ll do our best to assist. Once an order has been shipped, it can no longer be modified.
I didn’t receive my order confirmation email. What should I do?
I didn’t receive my order confirmation email. What should I do?
Please check your spam or promotions folder first. If you still can’t find it, contact our customer support team and we’ll resend your confirmation promptly.
Shipping & Delivery
How long does shipping take?
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times depend on your location, but most orders arrive within 7–14 business days. Estimated delivery times will be shown at checkout.
Do you offer free shipping?
Do you offer free shipping?
Yes. We offer free shipping on orders over $60. Shipping promotions may vary during special campaigns or holidays.
How can I track my order?
How can I track my order?
Once your order ships, you’ll receive a tracking email with a tracking link. You can also track your order anytime through our Track Order page.
Returns & Exchanges
What is your return policy?
What is your return policy?
We offer a 30-day return policy for unused items in their original condition. If you’re not completely satisfied, you may request a return within 30 days of delivery.
How do I initiate a return or exchange?
How do I initiate a return or exchange?
Simply contact our support team with your order number and reason for return. We’ll guide you through the return or exchange process step by step.
Are return shipping costs covered?
Are return shipping costs covered?
Return shipping costs may vary depending on the reason for return. If the item is defective or incorrect, we’ll cover the return shipping. Otherwise, return shipping may be the customer’s responsibility.
Products & Quality
Are Florona Home products safe and high quality?
Are Florona Home products safe and high quality?
Yes. All Florona Home products are carefully selected and tested to meet high standards of quality, durability, and safety. Many of our items are family-friendly and designed for everyday living.
Will the product look exactly like the photos?
Will the product look exactly like the photos?
We strive to present our products as accurately as possible. Due to lighting, screen settings, and natural material variations, slight differences may occur, making each piece uniquely yours.
How do I care for my Florona Home products?
How do I care for my Florona Home products?
Care instructions are included on each product page. Following these guidelines will help maintain the beauty and longevity of your items.
Payments & Security
What payment methods do you accept?
What payment methods do you accept?
We accept major credit and debit cards, as well as secure online payment methods available at checkout. All transactions are processed through encrypted, secure systems.
Is my payment information safe?
Is my payment information safe?
Absolutely. Florona Home uses industry-standard security measures to protect your personal and payment information at all times.
Will I be charged customs or import fees?
Will I be charged customs or import fees?
Customs or import fees may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the product price.
Customer Support & Contact
How can I contact Florona Home?
How can I contact Florona Home?
You can reach us anytime via email or through our Contact Us page. Our support team is always happy to help.
What are your customer support hours?
What are your customer support hours?
We offer 24/7 customer support and aim to respond to all inquiries within 24 hours on business days.
Why should I shop with Florona Home?
Why should I shop with Florona Home?
Florona Home is committed to beautiful design, reliable quality, and exceptional customer care. We don’t just sell décor — we help you create a home you truly love.
