Shipping, Returns & Voltage Policy
Florona Home — Shipping, Returns & Product Policy
Florona Home is committed to thoughtful design, careful delivery, and a seamless ownership experience.
Below is a clear overview of our shipping, returns, and product policies.
1️⃣ Shipping & Delivery
Shipping Destinations
We currently ship to:
• United States
• Select international destinations (availability shown at checkout)
If your location is not available, please contact:
📧 support@floronahome.com
Shipping Rates
United States
• Free Standard Shipping on orders over $80
• Orders under $80: calculated at checkout
International
• Shipping rates are calculated at checkout
• All costs are clearly displayed before payment
Order Processing
• Orders are processed within 1–2 business days
• Processing applies Monday–Friday (excluding holidays)
Once shipped, you will receive tracking information via email.
Estimated Delivery Time
• United States: 7–15 business days
• International: 10–20 business days
Delivery times may vary depending on location, customs processing, and seasonal demand.
Tracking
• Tracking information is provided once your order ships
• Please allow 24–72 hours for updates to appear
Delivery Issues
• Report damaged items within 48 hours with photos
• Contact us for delayed or missing shipments
We will investigate with the carrier and work toward a prompt resolution.
Customs, Duties & Taxes
• International orders may be subject to customs duties or local taxes
• These charges are determined by your country and are the responsibility of the customer
2️⃣ Returns & Refunds
30-Day Returns
Returns may be requested within 30 days of delivery.
To be eligible:
• Item must be unused and in original condition
• Original packaging must be included
• Proof of purchase is required
To initiate a return:
📧 support@floronahome.com
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, contact us within 7 days.
If confirmed, we will:
• Provide a replacement at no cost
• Offer a refund if a replacement is unavailable
Return Shipping
• Customers are responsible for return shipping costs unless the item is defective
• Original shipping charges are non-refundable
Non-Returnable Items
• Final sale items
• Gift cards
• Custom or personalized products
Exchanges
To exchange an item:
• Initiate a return request
• Place a new order once your return is approved
EU 14-Day Right of Withdrawal
For EU customers:
• Orders may be canceled or returned within 14 days of delivery
• Items must be unused and in original packaging
Refund Process
Once your return is received and inspected:
• You will be notified of approval
• Refunds are issued within 5–10 business days
Additional time may be required by your bank or payment provider.
3️⃣ Product & Voltage Information
Voltage Compatibility
All Florona lighting is configured to match your region’s electrical standards:
• US (110–120V)
• EU (220–240V)
• UK (230V)
• AU (220–240V)
No additional adapters are required.
Product Notes
• Bulbs may not be included unless specified
• Natural materials may show slight variations in tone and texture
• Colors may vary slightly due to lighting conditions and screens
A Final Note
Our goal is simple:
If something isn’t right, we’ll make it right.
Florona Home stands behind every order — with clarity, care, and a commitment to creating spaces that feel calm, balanced, and lasting.
Florona Home
Designed to feel like home.
