Order Help
Order Help
Here to Support Your Order
We’re here to make every step of your order experience clear and reassuring.
Track Your Order
You can track your order anytime via our Track Order page using your Order Number and Email Address.
Once shipped, you will receive a tracking confirmation email.
Tracking updates may take 24–72 hours to appear after shipment.
Some orders may ship in multiple packages depending on item availability.
Order Status Explained
In Progress
Your order has been received and is being prepared (1–2 business days).
Shipped
Your order has been handed to the carrier. Tracking details are provided via email.
Delivered
Your order has been successfully delivered to the address provided.
Delivery Timeline
United States: 7–15 business days
International: 10–20 business days
Delivery times are estimates and may vary during peak seasons.
Change or Cancel an Order
Order cancellation requests must be submitted within 30 minutes of purchase.
After processing begins, changes may no longer be possible.
For assistance, please contact support@floronahome.com.
Missing, Incorrect, or Damaged Items
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.
Include:
• Order number
• Clear photos (if applicable)
We will resolve the issue promptly.
Returns & Exchanges
Eligible items may be returned within 30 days of delivery.
To initiate a return, contact our support team for instructions.
Refunds are processed within 5–10 business days after inspection.
Warranty Support
Select products include a limited warranty for manufacturing defects.
Please contact us with your order number and details for assistance.
Need Further Assistance?
We aim to respond within 24 hours.