Support Center

Support, Handled with Care

Florona Support Center

A calm space should never come with uncertainty.

At Florona, every part of your experience — from choosing the right piece to receiving it in your home — is designed to be clear, seamless, and quietly supported.

Everything You May Need — Already Covered

Orders & Delivery

From the moment you place an order, everything is managed with clarity and precision.

We assist with:

• Real-time order status and tracking
• Estimated delivery timelines
• Address updates before shipment
• Support for delayed, missing, or damaged deliveries

Returns & Exchanges

Should anything not feel right, we ensure the process remains simple and transparent.

We guide you through:

• Return eligibility and conditions
• Step-by-step return instructions
• Refund processing timelines
• Exchange options where available

Product Guidance & Care

Our pieces are designed to last — with the right understanding.

We provide support on:

• Materials and finishes
• Lighting placement and usage
• Diffuser and scent pairing guidance
• Care recommendations for long-term quality

Business & Project Support

For larger spaces and professional needs, our team offers tailored assistance.

Including:

• Bulk and volume orders
• Business account setup
• Project coordination and recommendations

Guidance Beyond Support

We also provide curated resources to help you shape your space with intention —
through light, scent, and balanced composition.

Need Direct Assistance

Our team is available to support you with care and priority.

📧 support@floronahome.com
📧 business@floronahome.com

Please include your order number (if applicable) for faster assistance.

We aim to respond within 24 hours.

The Florona Standard

Support is not only about solving issues.
It is about removing uncertainty.

Every interaction is designed to feel clear, calm, and considered —
so your experience reflects the same balance as your space.

Florona

Light.
Scent.
Atmosphere.

Quietly shaping modern living.